Masterclass for Outstanding Customer Experience (CX)
In this course, you will learn how to develop and implement strategies for enhancing customer experience.
Program Description
The Masterclass for Outstanding Customer Experience (CX) is an advanced course that focuses on creating and improving customer experience in modern business. Participants will learn how to develop strategies that improve customer satisfaction and increase their loyalty. Through practical examples and case studies, the course provides tools and techniques for personalizing customer interactions, optimizing processes, and applying customer feedback. By the end of the course, participants will be ready to apply the latest CX practices and create long-term value for their customers and organizations.
Program Content
1. Starting the Journey - Key Insights into the CX World
2. Exploring the CX Journey and Improving Customer Experience
3. Methods for Evaluating CX
4. Managing CX and Creating a Customer-Centric Culture
5. Steps Toward Excellence - Integrating CX into Business Processes
Goals
The goal of the Masterclass for Outstanding Customer Experience (CX) is to provide participants with a deep understanding of key principles and strategies for improving customer experience. The course will teach them how to create positive, consistent, and personalized interactions with customers using the latest tools and techniques. By the end of the course, participants will be equipped to enhance customer loyalty and achieve competitive advantages through exceptional customer experience.
Who is this course for?
This course is designed for managers, team leaders, and professionals in marketing, sales, customer support, and digital services, as well as anyone who wants to improve customer experience within their organization. It is also useful for entrepreneurs and professionals working in customer relations and branding strategy. The course is intended for all students and individuals interested in learning about Customer Experience, a developing skill in our region that is expected to become the job of the future.
Competencies Acquired
After completing this course, participants will gain competencies in developing and implementing strategies for outstanding customer experience, with a focus on personalizing and optimizing customer interactions. They will also be equipped to use analytical tools and customer feedback to continuously improve satisfaction and customer loyalty.
Method of Delivery
The training will be conducted through a combination of interactive lectures, workshops, and case studies. Participants will work in groups on practical projects to apply the knowledge gained.
Duration of the Program
The course consists of 5 modules, each lasting 2 hours.
Training Dates:
For more information, send an inquiry to eduka-obuke@vos.edu.rs
Location of the Training:
Faculty of Organizational Studies "Eduka", Majke Jevrosime 15, Belgrade
Program Price
For more information, send an inquiry to eduka-obuke@vos.edu.rs
Payment Details
Payee: Full Name of the Participant
Purpose of Payment: Attending Training – Socially Responsible Business Standards
Recipient: Faculty of Organizational Studies "Eduka", Majke Jevrosime 15, Belgrade
Bank Account: 200-2779020101033-53 (Postal Savings Bank AD Belgrade)
Reference Number: For more information, send an inquiry to eduka-obuke@vos.edu.rs
